> For the complete documentation index, see [llms.txt](https://docs.usewire.xyz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.usewire.xyz/accounts/support.md). # Support Support is a live chat with us, at [support.usewire.xyz](https://support.usewire.xyz). It is open whether or not you are signed in, and messages sent there reach the team. It is a chat and nothing else — these docs are the place to read about how Wire works, and the chat is the place to ask a person. Inside the terminal you will find it in the **account menu**, and on the website in the footer. ## Open it from inside the app when you can Opening support from the app while signed in attaches a signed identity token, so the conversation arrives attributed to your Wire account. That means we can see which account you are asking about without you having to prove it, and it is the difference between us being able to help and us having to start with verification. Arriving any other way — signed out, from the marketing site, or on a lapsed session — starts an **unverified** conversation. Those are still welcome and still answered. But on an unverified conversation we will not disclose account details or change anything until control is established, for the reasons set out in [Security](/accounts/security.md). If you are locked out, unverified is the only route available to you, and it works. Expect to be asked to prove control out of band — a signed message from your wallet, or confirmation from the email on your account. ## If the messenger does not load The chat is a third-party messenger that appears on several ad- and tracker-blocking lists, including the one uBlock Origin enables by default. For a crypto audience that is common rather than exceptional. If it is blocked you will not get an empty page: a line appears offering X instead. You can reach us there at [@wiretrading](https://x.com/wiretrading) — or allow-list `widget.intercom.io` and reload if you would rather chat. ## Data and deletion requests Requests to access or delete your data are handled through the same channel, and the same rule applies: we begin by establishing who is asking. A request from an unverified stranger is a request to verify first, not an instruction to act. ## What support cannot do Support cannot place, cancel or modify orders on your behalf, and cannot move funds. Those actions happen in your own accounts, authorised by you. If something needs doing on your positions and you cannot reach Wire, you can always act at the venue directly — [Hyperliquid](https://app.hyperliquid.xyz) or [Alpaca](https://alpaca.markets/) — because that is where your positions actually live. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.usewire.xyz/accounts/support.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.